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FAQ

Is the water safe to drink?
Yes. The water is drinkable. It comes from a well that is tested regularly and is of good quality.
Do you rent a golf kart?
No. We do not rent an electric cart.
Do you agree to put a tent or tent trailer on the 3-course sites?
Yes. You can put your equipment on site if it is allowed. However, we recommend checking beforehand whether the terrain is suitable. Some sites do not have grass, while others have trees.
How much does it cost for an additional adult?
14 $/night plus taxes
How much does it cost for an additional child?
12 $/night plus taxes
For 3-service 50 amp sites, can I rent it even if my trailer has a 30 amp outlet?
Yes. All you need is a 50 amp to 30 amp adapter. We sell them at reception and offer reimbursement for the adapter when you return it to us at reception in good condition.
What are the two services offered for campsites?
The services available for 2-service sites are water and electricity.
Is there a pump-out station on the campground?
Yes. There are three dump stations, one near the reception and the other two near the sugar shack on Oiseau du Paradis Street and Loup Street.
Are there any fees to use the pump-out station?
No. This service is offered for free to our campers.
The lake that we see in the photos is it swimmable?
No. It is a pond where we can observe frogs and some other animals if we are lucky such as duck and crane.
When the site offers 1 service, what service is provided?
The service provided is electricity. There is a water point nearby.
How to poke our tent when we are on a platform?
The platform is hooked around so you can tie your ropes.
Is there a fee if I want to add a tent or a second piece of equipment to my site?
Yes. There is an additional fee of 15 TP4T/equipment per night for additional equipment such as a tent or vanlife. We recommend checking beforehand whether the site is suitable.
For SIGNATURE sites, can I book for 2 nights in July or August?
Yes. Starting May 16th, if the site is available, you can book it for the desired number of nights with a minimum of two nights.
I have a tent that attaches to the back of my pickup truck, can I rent a 2-service site for tent only?
No. Our tent sites have elevation changes or a few steps to get there and therefore access is often not at the same level as the parking lot.
Is bedding provided in the ready-to-camp units?
No. You must bring your own sheets, towels, pillows and dishcloths.
Are there toilet paper and dish soap in the ready-to-camp kits?
Yes. Toilet paper, hand soap and dish soap are provided.
Is there a security deposit required for a ready-to-camp stay?
Yes. A pre-authorization of 250 $ will be taken on your credit card upon arrival. If you do not have a credit card, a cash deposit will be requested and returned after the ready-to-camp inspection at the end of your stay, if no anomalies are found.
Can we bring our pet, even if it is very small, in all ready-to-camp accommodations?
No. Some ready-to-camp sites allow this, while others do not. This regulation is in place to maintain a healthy environment for those with allergies.
Can there be more than 3 people in the # 140 Pod?
No. It only has a double bed and a small sofa bed.
How many people can sleep in Pod # 223?
2 adults and 2 young children. This Pod is a small dwelling and is not designed for 4 adults.
Where can I get the animation schedule?
A few days before your stay with us, you will receive the activity schedule by email.
Is the schedule available in paper form when we arrive?
No. We post it on bulletin boards and invite you to take a photo of it in order to reduce paper consumption.
If it rains, will the scheduled activities still take place?
Yes. Good weather Bad weather, all activities take place.
How much does the bingo activity cost?
The cost is $ 1 / card and we keep it for the whole evening.
For the bingo activity, do I need to bring a stamp?
No. The cards are reusable and tokens are provided to you. You can also bring your own.
How much does it cost for DIY and activity activities?
It's free !
When I borrow equipment at the reception, do I have to give a deposit?
Yes. We ask for an adult's ID which we keep during the equipment loan period. If you do not wish to leave identification, we will ask you for a cash deposit equivalent to the value of the equipment borrowed.
For swimming pools and water slides, do I need a swimming cap?
No. A bathing cap is not mandatory, but long hair must be tied back.
Why do lifeguards ask us not to run up and down stairs and around pools?
When a person falls, the rescuer is obliged to help. At this point, he must stop monitoring the pool, remove the bathers and rescue the person who has fallen.
I have a younger child, can he go to the Teen Corner?
Unfortunately no. We want to keep this place for our 12 to 17 year olds.
What if we find that young people are not using games properly or playing dangerously?
We ask that you please notify the receptionist so that the call can be forwarded to the supervisor on duty.
What should we do if we notice an equipment breakdown?
Although we regularly inspect our facilities, breakdowns may occur. At this time, please notify the receptionist so that he can forward the information to the maintenance staff.
For the games room, what are the opening hours?
The games room is open all the time, but we respect the curfew from 11 p.m. to 8 a.m.
Are games in the games room free?
Yes and no. Billiards, ping-pong and air hockey are free, but not electronic games. You will need to bring change. In addition, we leave ping pong balls available, but sometimes they break or disappear. There is a $ ping pong ball machine on site.
Do you still have to pay to get ping pong balls?
No. There is a ball available with the rackets, but sometimes it disappears. There is a ping pong ball machine at 1$ on site.
Is there a ball supplied with the foosball table?
Yes. There is a ball available with the foosball table, but sometimes it disappears. There is a table football ball machine at 2$ on site.
For the RC car racing track, are there races regularly?
We organize races once a season with free registration for everyone's enjoyment.
Do you lend remote-controlled cars?
No. We do not lend remote-controlled cars. You must bring your own.
Is it possible to take a stroller on the hiking trails?
No. The trails are in our maple grove and the wheels will not pass in some places.
Are your hiking trails difficult?
No. Our trails are for the whole family even if they are in mountainous terrain.
Is the canteen available throughout the camping season?
The canteen is only available on Fridays and Saturdays for a few weekends during the summer.
Are young children allowed in escape games?
Yes. We encourage you to book a game that will be suitable for everyone. We have four escape games.
Can we go play the escape game if we are not staying at the campsite?
Yes. The game is available to the entire population.
Is there a place to leave our personal belongings when we go to the escape games?
Yes. There are lockers with padlocks at your disposal.
If we have an emergency, what can we do?
There is always someone on site and you can reach them with the telephone number which is indicated in the documents present in your accommodation or which will be provided to you by email before your arrival.
Can I use a gift certificate to make an online reservation?
Yes. The gift certificate is issued with a unique code allowing you to reserve your stay online.
For country dance classes, can non-campers attend?
Yes. The evening is for everyone. Visitors pay the visitor rate at the entrance and must arrive before reception closes.
For the campers' Christmas, should I buy my child a gift from Santa?
No. The elves will distribute small gifts to the children during the parade.
For a book that I borrowed from your library, I did not finish reading it during my stay, can I keep the book?
Yes. We operate like the Croque-livres boxes. We invite you to leave us another one in exchange.
Are there picnic tables available in case of rain?
Yes. You will find picnic tables available under the canopy at the community building.
Are dogs accepted?
Yes. Dogs are welcome at the campsite. They must be kept on a leash, not bark and cannot be left unsupervised.
What is the cost of a dog in a ready-to-camp that allows it?
12 $/night plus taxes for each dog
Is there a bag dispenser at the dog park?
No. You must bring your own bags. We have some on sale at reception if necessary.
Can we bring a toy for our dog to the dog park?
Toys can be a source of conflict between 2 dogs. Before allowing your pet to take their toy, please make sure that it will not cause boredom.
Are dogs allowed on the walking trails?
Yes. Our doggy friends are welcome on a leash and don't forget your poop bags!
Are the toilet blocks open year-round?
Yes. The toilet block at the community building is open as well as the laundry room.
Do you rent snowshoes in winter?
Yes. We have a few pairs of snowshoes to rent. You can request this before your arrival.
For winter, do you rent skates?
No. You must bring your skates.
For escape games, is there a place to leave our personal belongings?
Yes. There are lockers with padlocks at your disposal.
For ready-to-camp, is there a BBQ?
Yes. There is a BBQ outside and propane is provided for each ready-to-camp unit, summer and winter.
In winter, for tubing, are tubes provided?
Yes. The tubes are provided and are available near the community building.
For tubing in winter, is there a ski lift?
No. The ascent is done on foot just next to the slide.
In winter, can we bring our own sliding gear?
Yes. You can bring your equipment and you remain responsible for it.
In winter, is there a changing area near the spa?
Yes. You have access to the toilet block of the community building.
Are reception and convenience stores open in winter?
No. We use a key box system for your arrival and we send information related to your stay by email 2 days in advance.
In winter, is the game room available?
Yes. The game room is at the community building and is available at all times.

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