camping-5-etoiles

Booking Policy

Please take the time to read and understand our reservation policy before completing your reservation with us.

Payment

The payment can be made by credit card (Visa and MasterCard), as well as by direct payment or cash.

A reservation fee of 3.50 $ plus taxes is applicable for each location rented. Reservation fees are non-refundable.

At the time of booking, the customer must pay at least according to the chosen location:

  • Amount equivalent to one night stay

Or

  • 50 % of the total cost of the reservation for a stay of 2 nights or more

The balance to be paid must be paid no later than the day of the start of your stay.

A minimum of 2 nights reservation is required during those specific periods:

  • Weekends, Fridays and Saturdays 
  • Everyday during high season

A minimum of 3 nights reservation is required during those specific holidays:

  • St. John Baptiste Holliday
  • Canada Day
  • Labor Day Weekend

Pre-authorization (Ready-to-camp)

A pre-authorization (blocked amount) of $ 200 will be made on your credit card upon arrival. If nothing has happened during your booking (breakage, theft, household surplus, etc.), the amount will be released in the days following your departure.

Modification to your reservation

For any modifications to your reservation, we ask you to contact us at 819-554-6466. A customer service agent will be happy to follow through with your request, according to the applicable procedures.

It is possible, if we are notified at least 14 days in advance, to carry out date changes or downgrading or cancellation of the stay, andThe costs of 15 $ plus taxes will be charged (per location rented). These charges will be billed to your credit card.

A charge equivalent to half of the reservation will be charged to your credit card for a cancellation of nights less than 13 days prior to your stay.

The entire reservation will be billed if you cancel the same day of your scheduled arrival date or if no call is made to notify us of your absence. Camping Aventure Mégantic keeps your reserved space until 11 a.m. the day after your scheduled arrival date. Beyond this deadline and if we do not receive other notices from the camper, the reservation is canceled (entire stay).

Upon arriving on site, you must pay the entirety of your reservation without a possibility of reimbursement in the case of a shorter stay.

Satisfaction Guaranteed Program:

You can obtain another site or the reimbursement of its rental cost*, if you are not satisfied with your initial site. You must report to the campsite reception within 30 minutes of your arrival. *Less booking fees.

Price and conditions may vary without notice

Please note that if management should restrict or prohibit access to a body of water for swimming, sliding or any other recreational equipment, for reasons beyond its control, no modification, cancellation or refund will be made. will be accepted.

COVID-19

In the event that we cannot open the campsite due to the situation on the Covid-19, you will receive a full refund of your deposit.

However, if only a few activities cannot take place such as swimming pools, the usual cancellation policies will apply.